Shipping & Delivery

How We Ship

We deliver across all 64 districts of Bangladesh through trusted courier partners. The courier is chosen by your delivery zone and availability at the time of dispatch.

Once your order is dispatched, you will receive an SMS with your tracking number. You can also follow your order on our Track Order page at any time.

Delivery Time & Charges

Inside Dhaka: 1–2 business days, ৳60. Outside Dhaka: 2–3 business days, ৳120. Orders over ৳1500 ship free nationwide. The exact charge for your address is shown at checkout before you place the order.

Processing Time

Orders placed before 2:00 PM (BST) on business days are processed the same day. Orders placed after 2:00 PM or on public holidays will be processed the next business day.

Processing time for customised or bulk orders may vary. You will be contacted if there are any delays.

Failed Deliveries

If delivery fails due to an incorrect address or if the recipient is unavailable, the courier will attempt re-delivery the following business day. After two failed attempts, the order may be returned to us.

Please ensure your phone number is reachable at the time of delivery. Couriers will typically call before arrival.

Damaged in Transit

In the rare event that your order arrives damaged, please photograph the package and contact our support team within 24 hours of delivery. We will arrange a replacement or full refund promptly.