Returns Policy

Check your parcel at the door

Open your parcel with the rider present and check the items before you pay. If something is damaged, incorrect or missing, refuse it there and then — that is the quickest resolution, and nothing further is needed from you.

Return window

You have 7 days from delivery to request a return. Items must be unused and in their original packaging, with the invoice included.

What cannot be returned

For hygiene reasons, cosmetics and personal-care items cannot be returned once opened or once the seal is broken, unless the item arrived damaged or is not what you ordered.

Refunds and replacements

Because orders are paid in cash on delivery, an approved return is settled either as a replacement item or as a cash refund arranged with you directly. Delivery charges are refunded when the return is our error.

How to start a return

Call 01711223344 or email hello@btechexpert.com within 7 days of delivery, with your order number — it is on your invoice and on the Track order page. Please keep the item and its packaging until the return is agreed.